Refund Policy

1. Overview

This Refund Policy applies to paid subscriptions purchased on viweb.cc, processed through Stripe or Paddle. It is part of, and should be read together with, our Terms of Service.

2. 14-day money-back guarantee

If you are on your first paid subscription with viweb and are not satisfied, you may request a full refund within 14 days of your initial purchase. Contact [email protected] with your account email and order reference, and we will process the refund to your original payment method.

3. Recurring billing

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Renewal charges after the initial 14-day window are generally non-refundable, except as described below or where required by applicable law.

4. Cancelling your subscription

You can cancel anytime from your account settings. Cancellation stops future billing but does not retroactively refund the current billing period — your site and plan features remain active until the end of the period you already paid for.

5. Exceptions

• Duplicate charges caused by a technical error are refunded in full once verified.
• If viweb is unable to deliver the service due to an outage or error on our side for an extended period, we may issue a prorated refund or credit at our discretion.
• Refunds are not provided for partial use of a billing period outside of the 14-day guarantee, or for accounts terminated for violating our Terms of Service.

6. How refunds are processed

Approved refunds are issued to the original payment method via the processor used for the purchase (Stripe or Paddle). Processing times depend on your bank or card issuer and typically take 5–10 business days to appear. Where Paddle is the Merchant of Record for your purchase, Paddle may handle the refund directly on our behalf.

7. Contact

To request a refund or ask a billing question, email [email protected].